Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.
If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).
In Outlook 2010, select the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.These screenshots are from Outlook 2013, but the process works identically in 2010 or 2007. Choose "Update All", wait a moment, and you're done. I can manually update each contact with the nice "Update" button and it automatically synchs the contact with AD, but I can't do that for all contact with a simple buttonclick? Switch to your contacts view, then go to the "Send/Receive" tab. From there, right-click any selected contact and choose "Add to Contacts".